Deleting Your Data
Last updated: 2026-09-12
About this page
Links is a software product developed and operated by Ai Coded.
This page explains how Links customers and people who interact with businesses using Links can request deletion of their information.
1. If you are a Links customer
You can control or request deletion of information associated with your Links account or workspace.
Disconnect a channel
You may disconnect a connected social media account from Links through:
Settings → Channels → Disconnect
When a channel is disconnected:
- Links stops using that connection to access new messages, comments, or other authorized Platform Data;
- stored access credentials for that channel are deleted or invalidated where technically possible;
- existing conversations, contacts, automation history, and related workspace information may remain until they are separately deleted.
You may also revoke Links access directly from the relevant platform.
Delete a contact
Where the Links interface provides contact deletion functionality, you may delete a contact from your workspace.
Deleting a contact may remove the contact from active lists and stop automations associated with that contact.
If you want all related personal information, conversation data, and custom fields associated with a contact to be permanently deleted, contact:
support@trylinks.io
Please provide enough information for us to identify the relevant contact and workspace.
We aim to complete valid deletion requests without undue delay and generally within 30 days.
Delete a workspace
To request deletion of an entire Links workspace, contact:
support@trylinks.io
The request should be sent from the email address associated with the workspace owner or another authorized workspace administrator.
Once the request is verified, we will delete or anonymize workspace information as appropriate, including:
- connected channel information;
- stored platform credentials;
- conversations;
- contacts;
- automation data;
- workspace analytics;
- custom fields;
- tags;
- related workspace configuration.
Valid workspace deletion requests are generally completed within 30 days unless a longer period is required or permitted by law.
We may retain limited information where necessary for legal, security, fraud prevention, billing, dispute resolution, or compliance purposes.
2. If you messaged or commented on a business that uses Links
If you are an individual who sent a message to, commented on, or otherwise interacted with a business that uses Links, that business generally controls how your conversation and contact information is used.
You should normally contact that business first to request:
- access to your information;
- correction of your information;
- deletion of your conversation;
- deletion of your contact information.
If the business does not respond or you need assistance locating information processed through Links, contact:
support@trylinks.io
Please include, where possible:
- the platform you used, such as Instagram or TikTok;
- your username or account identifier on that platform;
- the name or username of the business you contacted;
- enough information for us to locate the relevant records.
We may need to verify your identity before completing a deletion request.
We aim to respond to valid requests without undue delay and generally within 30 days.
3. Removing Links from a connected platform
You may also revoke Links access directly from the social platform you connected.
Instagram users may manage connected applications through Instagram settings, including Apps and Websites or Website Permissions, depending on the current Instagram interface.
TikTok
TikTok users may manage authorized applications through the privacy, security, or connected-app settings provided by TikTok.
Other platforms
For any additional platform supported by Links, you may revoke access using that platform’s own account or application settings.
Revoking access through a platform stops Links from using that authorization for future API requests.
When Links receives notice that authorization has been revoked, or when a connected channel is disconnected through Links, stored credentials are deleted or invalidated where technically possible.
Existing workspace information may remain until separately deleted unless platform rules or applicable law require earlier deletion.
4. What we may retain
We retain information only for as long as reasonably necessary for the purposes described in our Privacy Policy.
Access credentials
Access tokens and similar platform credentials are deleted or invalidated when a channel is disconnected where technically possible.
Conversations, contacts and automation data
These may be retained while the relevant workspace remains active unless the workspace owner or an authorized individual requests deletion.
Operational and security records
Certain logs, audit records, API errors, and security records may be retained for a limited period where necessary for:
- security;
- troubleshooting;
- fraud prevention;
- compliance;
- abuse investigations.
Backups
Deleted data may temporarily remain in protected backup systems before being overwritten or permanently removed according to our backup retention process.
Legal and billing records
Certain records, such as invoices, payment references, tax records, or records required for legal compliance, may be retained for the period required by applicable law.
5. Platform Data deletion
Platform Data received through Instagram, TikTok, or another supported platform may be deleted when:
- the connected business removes the Links integration;
- authorization is revoked;
- the platform notifies Links that access has been removed;
- a valid deletion request is received;
- the platform requires deletion;
- applicable law requires deletion.
Where deletion is required, Links will delete or anonymize the relevant information unless retention is legally required.
6. Confirmation of deletion requests
We acknowledge verified deletion requests and may ask for additional information where necessary to confirm:
- the identity of the requester;
- the relevant workspace;
- the relevant connected account;
- the specific information requested for deletion.
Once a valid deletion request has been completed, we will provide confirmation where appropriate.
We aim to complete valid deletion requests without undue delay and generally within 30 days.
7. Contact
For deletion requests or questions about this process, contact:
support@trylinks.io
- Product
- Links
- Operating entity
- Ai Coded
- Product website
- https://trylinks.io
- Privacy Policy
- https://trylinks.io/legal/privacy